Guest services

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Guest Communication

We strive to give every guest a wonderful and stress-free experience. We are committed to responding quickly to all guest inquiries, and maintaining contact with guests before, during, and after each stay. We achieve this by providing entry and check out instructions, first night check ins, and recommendations on local favorites. Additionally, we provide a comprehensive list of local emergency services, so your guests feel safe and secure in the home.

Concierge services

We appreciate all that North Lake Tahoe has to offer and we know the ins and outs of your home's location and what makes it unique. We provide your guests with updated information on weather, local events, fun activities in the area, and top rated restaurant recommendations. We also provide up to date information on local grocery stores, excess trash locations, bear safety information, and current fire restrictions.

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